Terms and Conditions

Usage restrictions and intellectual property

All of the content you see and hear on the MetierCrafts.com web site, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by METIER, one of its affiliates or by third parties who have licensed their materials to METIER. The entire content of the MetierCrafts.com web site is copyrighted. The content of the MetierCrafts.com web site, and the site as a whole, are intended solely for the personal, noncommercial use by the users of our site. METIER reserves complete title and full intellectual property rights in any content you download, reproduce, print, redistribute or store from this web site.

Pricing policy

At MetierCrafts.com, our commitment is to offer convenience, service, and product availability on-line at compelling prices every day, with certain limited time offerings of merchandise at promotional prices. While merchandise offered on-line at MetierCrafts.com will usually be priced the same as merchandise offered at our affiliate METIER stores, in some cases, METIER stores may have different prices or promotional events at different times.

Colors

We have done our best to display as accurately as possible the colors of the products shown on the MetierCrafts.com web site. However keep in mind that METIER products are hand made, so imperfections, irregularities and flaws are what make them unique.

Correction of errors and inaccuracies

The information of the MetierCrafts.com web site may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We apologize for any inconvenience this may cause you. If you are not fully satisfied with your MetierCrafts.com purchase you may return it with the original MetierCrafts.com packing receipt. Please see our Return Policy.

Typographical errors

In the event a MetierCrafts.com product is listed at an incorrect price due to typographical error or systems error, MetierCrafts.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. MetierCrafts.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

Terms

These terms and conditions are applicable to you upon your accessing the site/ or completing the registration or shopping process. These terms and conditions, or any of them, may be terminated by MetierCrafts.com without notice at any time for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice

MetierCrafts.com may deliver notice to you by means of electronic mail, a general notice on the site, or by written communication delivered to your address on record in MetierCrafts.com account information.

Use of site

Harassment in any manner or form of the site, including via e-mail and chat or by obscene or abusive language is strictly forbidden. Impersonation of others, including a METIER or other licensed employee, host, or representative as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through this site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or organization.

Indemnification

You agree to indemnify, defend, and hold harmless METIER, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorney's fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third party links

In an attempt to provide increased value to our visitors, METIER may choose various third-party web sites to link to from its own site. However, even if the third party is affiliated with METIER, METIER has no control over these linked sites, all of which have separate privacy and data collection practices, independent of METIER. METIER has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such web sites. These linked sites are only for your convenience and therefore you access them at your own risk. None the less, METIER seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its site, but for sites it links to as well (including if a specific link does not work).

Disclaimer

This site and the materials and products in this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, METIER disclaims warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. METIER does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. METIER does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. The above limitations may not apply to you.

Limitation of liability

METIER shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if metier has been advised of the possibility of damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

PRIVACY NOTICE

Thank you for visiting www.MetierCrafts.com (the “Website”). Ensuring the privacy and security of your personal information is very important to METIER. This privacy and security policy (the “Policy”) explains the information we collect about you, how and why we use the information, what security steps are taken to protect the information, and the choices you have to review, revise and/or restrict our usage of this information. This Policy is part of the Terms & Conditions of Use that govern the Website and is binding on all Website users. 

 If you have any objections to this Privacy Policy, you should immediately discontinue use of the website.

 

What information and what for?

Effective August 1, 2010 MetierCrafts.com collects customer information in an effort to improve our customer's shopping experience and to communicate with our customers about our products, services and promotions. We collect information such as your name, e-mail and postal address, that you provide to us, when you save your information with us. In addition, we maintain a record of your product interests, purchases and whatever else might enable us to enhance and personalize your shopping experience. We also monitor site use and traffic patterns to improve our web site design and the products and services we offer. MetierCrafts.com recognizes that it must maintain and use customer information responsibly. METIER will not rent or sell your e-mail address for any reason. We may disclose information about you to other members of the METIER corporate family and as required by law, to include a company with which we contract to help us prevent the unauthorized use of credit and gift cards. You can always update or delete your personal information.

Security

When ordering with us, we want our customers to feel confident that their personal information and credit card data is completely safe. On MetierCrafts.com, we have matched up with PayPal, a reknown e-commerce service that safely encrypts all of your private information when placing an order, and guarantees it is sent securely into our systems to be processed. Please note that e-mail is not encrypted and is not considered to secure means of transmitting credit card numbers. We will never ask for sensitive Personal Information via e-mail.

 

Disclosure of information

METIER will not rent or sell your email address for any reason. We may disclose information about you to other members of the METIER corporate family and as required by law. We do not share credit card or other payment information with third parties except for the purposes of processing payment for products and services you’ve ordered and as required by law. In addition, we may disclose credit card and other information we collect from you with an outside company with which we have contracted for their services to protect against fraud and the unauthorized use of credit and gift cards.

Search

You can search MetierCrafts.com's site by entering keywords in the top right search bar on the homepage.


 

SHIPPING AND RETURNS

SHIPPING  

From Ecuador to the World: WE SHIP INTERNATIONALLY with DHL.

Here in Ecuador, DHL has seen the great potential of entrepreneurship and has given us entrepreneurs an equally great opportunity to reach out and make the most of our ideas. With their support your shipment is guaranteed. It'll probably reach you in less than 4 days actually. This is grand and we are so excited and grateful to be able to share this with you.  

We ship orders to all US states and territories, APO/FPO addresses as well as more than 100 other countries. Orders shipped to APO/FPO, Alaska, Hawaii and US territories cannot be expedited. (We do not ship Saturdays, Sundays, or holidays. Some orders will take 24-48 hours to process.)

If Standard Shipping is selected, your order will automatically link to the DHL tracking system. All you have to do is wait for the yellow truck bringing your package. Your Shipping Confirmation Email will tell you how you can track it. 

Gift Wrap

All of our hats come in a waterproof hat bag perfect for when traveling with your hat. A reusable METIER box is also included, perfect for a gift of any occasion.

Customer Service

Please email us at info@metiercrafts.com for assistance.

Exchanges

We apologize but we are unable to process exchanges for orders shipping internationally. If you have received a defective or incorrect item, please contact customer service at info@metiercrafts.com.

RETURNS

If you have received a defective or incorrect item, please contact customer service at info@metiercrafts.com. Your refund will be credited back in US Dollars at the current exchange rate.

Return policy

METIER will gladly accept unworn merchandise for return or exchange within 30 days from the shipping date. We shall receive everything in its original condition.


Free Shipping Both Ways on Even Exchanges: Ordered the wrong size or color? No worries! If you need to exchange an item for the same item in different size or color place your reorder and we will offer you Free Shipping on your replacement order.


Most returns are processed within ten days of receipt in our office. We will send you an email confirming that your return or exchange has been processed. You may also check the status of your return by logging into your account and viewing your order history.
Your refund will be credited back to the original method of payment used to make the purchase. If you paid with a gift card, a new gift card will be issued for the amount of the credit and mailed to you.
Pack all items in a secure carton or reuse the original packaging and enclose the packing slip.

Using Your Own Shipping Method

You can send items back to us at the address below using any other trackable/insured shipping method.
Return Address:

METIER Crafts

Att: Returns

(347.706.2331)

How do I return a gift?

If you received a gift from our catalog or website, you may return it to our distribution center. A gift card will be issued for the amount of the item(s) and mailed to you. We are unable to process returns for items purchased at a store location.
The original order number is required to process the return. please contact us to obtain this information. Please have the gift givers full name and address information handy. We will provide you with a gift return form to enclose with your package

Can Items purchased at a METIER store be returned to the catalog or web?

METIER merchandise purchased at independent boutiques and department stores must be returned to that store. Please contact the individual store for their return policy.